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Application Reliability Specialist - Salt Lake City, UT

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Information Systems & Technology
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Enterprise Technology Operations
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053926 Requisition #

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.

 

ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.

 

The Technology Reliability Engineering and Operations (TREO) Application Reliability Center (ARC) is a newly formed team focused on maximizing the availability and reliability of the critical business applications and information technology components across the enterprise.

 

We are seeking an ARC Specialist. The ARC Specialist provides live monitoring, troubleshooting and problem resolution for the technology infrastructure domains and critical business applications across the enterprise.  This includes analyzing and responding to dashboards and alerts for a wide range of technical components and business applications.  The ARC Specialist will partner with the TREO domain engineers and business application subject matter experts to create and tune system generated alerts, provide triage and troubleshooting for events and facilitate response and escalation activities for timely resolution.  This position will also monitor for technology device adherence to configuration and security standards and provide remediation for variances.  The ARC Specialist will also provide lifecycle management support for TREO domains regarding infrastructure hardware and software patching of devices.  This position supports our 24x7 technology operations and may require coverage for overnight and weekend shifts.

 

The ARC Specialist as a member of the Application Reliability Center team and will ideally be located in Salt Lake City, UT but there is the possibility of working remotely in other locations.  The ARC Specialist is responsible for:

 

  • Ensuring reliable 24 x 7 operations of the technology infrastructure and critical business applications across various technology domains and application frameworks.
  • Using system management tools to review, monitor, analyze and troubleshoot the operation of technology domains including network, server, database, middleware, and application components.
  • Facilitating resolution of technology events and communicating with infrastructure and application owners, Incident Management and other key stakeholders.
  • Creating and maintaining daily and weekly reports and documentation to ensure standards compliance and the stable, efficient operation of enterprise technology infrastructure.
  • Partnering with key stakeholders to establish and refine system alerts and domain runbooks for timely identification and resolution of system anomalies.
  • Driving to true root cause for system events and identification of corrective and preventative actions that will result in improved availability and reliability.
  • Relentless improvement of the enterprise technology infrastructure and application components.
  • Performing additional duties as assigned.

 

 Qualifications:

 

  • A High School diploma and 2+ years of experience supporting technology infrastructure in a large multi-site environment. A combination of education and experience may meet requirements.
  • Hands on experience with technology monitoring components and tools.
  • Good communication skills and ability to facilitate event coordination across multiple domains.
  • Troubleshooting skills for technology infrastructure issues including networking, server and information security components.
  • Experience in service ticketing systems and change control processes.
  • Experience with scripting languages and a familiarity with Unix/Linux system administration preferred.
  • Ability to measure and monitor performance metrics and demonstrate continuous improvement.
  • Ability to meet deadlines and schedules.
  • Ability to work afternoon through evening shifts and Saturday shifts on a rotating basis.

To review our Benefits Summary click here.

 

Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.

 

It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

 

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

 

Click here to view our EEO Statement.

 

Click here to view applicable Federal, State and/or local employment law posters.

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Amegy Bank a division of Zions Bancorporation, N.A. Member FDIC