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Enterprise Services
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054955 Requisition #

The Learning & Development Supervisor is responsible for providing leadership to the corporate trainers by modeling the highest level of internal customer service and hands on expertise in retail banking operations.   The role is based in Houston, TX.  This position is eligible for a hybrid work schedule.  The ideal candidate for this role will have the skills and experience to fulfill the following job responsibilities and qualifications:

 

  • Responsible for supervising the day to day training functions and staff.
  • Coordinates training and staff development programs for associates.
  • Coordinates programs for specific sites and customers.
  • Manages, delivers, and optimizes team and enterprise-level projects
  • Works closely with partners on complex processes, as well as desire to own and manage multiple projects. 
  • Partners with division leaders on needs analysis and identifies training solutions to solve business issues
  • Conducts and facilitates general and specific training programs for organization employees and leaders.
  • Keeps records, gathers and analyzes information from instructor evaluations and monitor progress of facilitators
  • Presents complex information to a variety of audiences
  • Supports the enterprise in achieving training and development objectives.
  • Ensures compliance with legally and company mandated training requirements as required.
  • Trains instructors in effective techniques for training.
  • Partners with HR and business leaders to training programs that support ongoing business needs as needed.
  • Interviews and has input on hires and performance evaluations.
  • Other duties as assigned.

 

Qualifications:

 

  • Requires a college degree in Business, Communications, Organizational Development or a related field and 2+ years experience of organizational learning, leading and developing training teams, programs or other directly related experience.
  • Some supervisory or leadership experience required.
  • A combination of education and experience may meet requirements.
  • Solid knowledge  and/or hands on experience with bank teller and new accounts procedures
  • Knowledge of organizational learning, training programs, employee training, and facilitation.
  • Strong customer service, problem solving, analysis and communication skills, both written and verbal.
  • Solid presentation and facilitation abilities.
  • Ability to lead and train entry-level staff.
  • Strong interpersonal skills and ability to build strong working relationships.
  • Demonstrated proficiency with word processing, spreadsheet, presentation, reporting and document publishing tools.
  • Willingness and ability to travel to facilities occasionally.
  • Capability to do the work of the group.
  • Ability to set and maintain high quality work standards.

To review our Benefits Summary click here.

 

Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.

 

It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

 

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

 

Click here to view our EEO Statement.

 

Click here to view applicable Federal, State and/or local employment law posters.

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Amegy Bank a division of Zions Bancorporation, N.A. Member FDIC