Merchant Service Operations Specialist

Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $80 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we have not forgotten who keeps us in business, meaning we are committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.

Zions Bancorporation has an opportunity for an Operations Specialist to join the Treasury Management Merchant Services team.  The Merchant Services Center of Excellence is responsible for enabling sales teams in business development efforts, supporting the onboarding of new Bank-managed client accounts, and serving as the liaison to our vendor partners ensuring all banker and client inquiries are appropriately routed and serviced.  The objective of this center is to support the growth of the Bank's merchant portfolio and minimize client attrition.  To answer this call, the Merchant team is relationship-driven, focused on cultivating trust, adding value, and anticipating needs.

We are seeking a highly motivated individual who possesses natural tenacity combined with a passion to enable others to be successful.  As a Merchant Operations Specialist, you will have the opportunity to collaborate with internal and external partners in the service of providing subject matter expertise and support to sales teams and merchant customers.   

The ideal candidate will have the skills and experience necessary to support Merchant bid activities, customer onboarding, revenue protection activities, and to collaborate on projects designed to support the growth of the merchant portfolio.  The candidate must be passionate about learning as well as serving customers to support their business objectives.

Key Responsibilities:

• Provide daily assistance and operational support for the merchant portfolios of the Bank, including produce bids/analyses, complete new applications, fulfill equipment requests, research client statements, and ongoing revenue protection activities
• Facilitate requested account maintenance and documentation management related to client accounts
• Contribute to strategy execution by delivering on defined high-value activities for the role and meeting service level agreements
• Drive key initiatives and commitments forward, ensuring that they are completed on time and to a high standard
• With an eye for business process improvement and enhanced relationship management, consider creative solutions that drive innovation, optimize workflows, and enable the team to be more effective and impactful
• Collaborate closely with product, sales, and vendor partners to galvanize efforts and ensure that portfolio goals are met
• Demonstrate a hunger and commitment to learn, especially the ever-changing merchant product offerings, systems, and functionality
• Be committed to the growth and development of the team and peers with a focus on overall team success through training, collaboration, proactive support, and other efforts to improve collective effectiveness
• Perform other job duties as assigned

What You Can Expect

• Must reside within the Zions Bancorporation Footprint in: CO, NV, TX, or UT 
• Overtime eligible

What Makes You a Great Fit? 

• Requires High School diploma or equivalent and 1+ years' experience with merchant or credit card processing, servicing, and operations; a combination of education and experience
• Basic working knowledge of treasury and cash management products, procedures, services, accounting, and financial and account analysis
• Strong analysis, audit, and research skills
• Proven customer service skills, including written and oral communication
• Good decision making, problem solving, and analytical skills
• Strong attention to detail, accuracy, and quality
• Working knowledge of various software, including Microsoft applications
• Naturally tenacious with a proven track record of pushing through obstacles to achieve success
• A passion to support others - peers, leadership, partners, and customers - to best position them for success
• Demonstrated competencies in galvanizing, invention, and/or discernment, with a deep understanding of how these skills can be used to support business objectives and drive shared success
• Excellent interpersonal skills and capable of working collaboratively with both interdependent and cross-functional teams
• Strong communication skills with the ability to convey complex ideas and proposals to stakeholders at all levels
• Advocate for and promoter of others

What Makes Us a Great Fit?

• Work with a cohesive and supportive team in a culture of development and continuous improvement; will learn everyday
• Your colleagues and leadership are committed to the success of both you and the collective team
• Provide exposure to leaders across Enterprise Treasury, Commercial Products, and Payment Operations
• Continuing education, personal training, development, and coaching opportunities
• Engagement and experience events and employee forums
• Support flexibility to help you balance life and work
• Opportunity to develop advanced knowledge of Microsoft Applications (e.g., SharePoint, Teams, Forms, Automate, etc.)
• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Salary Range (Depending on experience and location): $21-$34/hr

We believe everyone has a unique set of natural talents and abilities, and we strive to create an environment where everyone can thrive and be fulfilled by their work.  If you are naturally tenacious and enjoy enabling others to succeed, we encourage you to apply for this exciting opportunity to join our team as a Merchant Services Operations Specialist