Senior Client Service Associate – Lead Teller (40 hours) | Northwest Plaza – Dallas, TX

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.

We are seeking an experienced, client-focused professional to join our team as a Senior Client Service Associate (Lead Teller) at our Northwest Plaza (Dallas, TX) branch. In this leadership role, you will oversee daily teller operations, mentor team members, and deliver exceptional client experiences. The ideal candidate is a service-driven banking professional with strong operational knowledge and a commitment to excellence.

This position offers exciting opportunities for growth while playing a key part in creating outstanding customer experiences. If you are passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we encourage you to apply!

Key Responsibilities:

• Oversee daily vault operations, cash balancing, and teller cash distribution

• Monitor cash inventory, order currency, and verify shipments

• Complete daily cash and transaction reconciliations

• Coordinate teller schedules, workflow, and daily operations

• Deliver exceptional client service and identify banking solutions

• Coach and develop teller staff to support performance and service excellence

• Ensure teller compliance with operational, regulatory, and security standards

• Resolve customer issues promptly or escalate to appropriate resources when needed

• Protect client and bank information with maintaining compliance and security standards

• Partner with branch leadership to achieve operational and performance goals

• Support branch operations and complete additional duties as assigned

Required Qualifications:

• High school diploma or equivalent required

• Minimum of 2 years of experience in retail banking, including teller operations, cash handling, and vault management

• Previous leadership, coaching, or supervisory experience preferred

• Strong cash handling, balancing, and transaction processing skills

• Proficiency with banking systems, technology, and teller equipment

• Excellent attention to detail and commitment to accuracy

• Strong customer service, communication, and relationship-building skills

• Ability to lead, problem-solve, and make sound decisions in a fast-paced environment

• Knowledge of banking products and services, with the ability to identify client needs and make referrals

• Demonstrated ability to meet performance, sales, and referral goals while maintaining professionalism and reliability

Work Schedule:

• Monday–Friday, 8:45 AM – 5:15 PM

• Saturday, 8:45 AM – 1:15 PM

This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required.

Employee Benefits:

At Amegy Bank, we are committed to supporting your well-being and professional growth. Our comprehensive benefits include:

• Medical, Dental, and Vision Insurance (effective day one)

• Mental health support, including coaching and therapy

• Life and disability insurance

• Paid parental leave and adoption assistance

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• 401(k) with company match and profit sharing

• Paid Time Off (PTO), paid training, and 11 paid Federal holidays

• Tuition reimbursement

• Employee Ambassador preferred banking products

• Competitive compensation based on experience

Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices.